AN UNCOMPLICATED MIND: Illusions of prosperity
By Joe Rivera
The Philippines has already surpassed India as the world’s leading provider of voice-based outsourcing services, otherwise known as call centres. Comprising 80 per cent of the booming Business Process Outsourcing (BPO) industry, call centres have been singled out by Philippine President Benigno Aquino III in his most recent state of the nation address as the principal engine of job growth during his watch as president of the country.
Growing from only 5,000 workers in 2000 to 680,000 in 2011, the BPO industry has contributed 11 billion dollars to the Philippine economy. Raving about the prospects of the BPO industry, President Aquino predicted that by the end of his term in 2016, the industry would have brought 25 billion dollars and employed over 1.3 million Filipinos.