February 11, 2011 , 12:46pm

Consulate replies to visa issuance complaint

By Riza Khamal

TORONTO–The Philippine Consulate in Toronto admitted the error it committed in a visa transaction with a Canadian-Portuguese applicant but was quick to apologize and offered to amend the mistake.

In a complaint letter sent by Christopher Cameira to The Philippine Reporter, he claimed that the Philippine Consulate failed to follow the dates of his visa based on the flight itinerary he specified in his application. Also, according to him, he was asked to pay again to process another tourist visa. He also alleged that a visa officer pulled the counter blinds down while he was disputing the error on his visa.

In an interview with Orly Manalo, the visa officer who served Cameira, he denied the alleged rude behavior. “No, tapos na kami (we’re done). They (Cameira and a female companion) were already talking. I won’t close the blinds if they were still there in front of me,” says Manalo.

Meanwhile, in an emailed letter from the Philippine Consulate it noted the strict policy and intolerance to any improper conduct from any officers or staff.

“As a matter of strict policy, we do not tolerate rudeness from the officers and staff of the Philippine Consulate General. We are all under strict orders to take the higher road and anyone caught doing otherwise is taken to task,” the email stated. “In the same breadth, we do not tolerate rudeness from applicants. We are Filipinos and we are a polite people.”

In the same email, the office admitted the error and acknowledged that there’s no excuse to it except a human error, considering the Philippine Consulate is staffed with only 13 people serving the needs of over 300,000 Filipinos in Saskatchewan, Ontario and Manitoba. The said correspondence also detailed the apology issued to Mr. Cameira and the offer to amend his tourist visa into a 6-month visa gratis to suit his itinerary had he showed up at the Consulate office on February 1st, the date he specified he was going to pick up his visa.

According to the email, the amended visa was not given to Mr. Cameira because he didn’t show up at the Consulate, instead it was his female companion who came to the office claiming to be authorized by Mr. Cameira to speak on his behalf, but she didn’t even give her name.

Adds the email, “we could not speak with her for the simple reason that she had no legal personality to do so. The aggrieved party was Mr. Cameira and not her. In spite, the lady was informed of the willingness of the officers to meet with Mr. Cameira.”

But in an interview with Acting Head of Post Jesusa Susana V. Paez, she expressed her disappointment and said: “I cannot allow anyone to bully the consulate.”

She also mentioned that the matter of issuing visas remains under the discretion of the visa officer or the issuing authority. In much the same way that anyone who travels to another country has to prove that he or she deserves to be issued a visa. A visa officer does not even have to explain the reason behind the approval or denial of a visa. A visa is, therefore, a privilege and not a right.

“It is disheartening when we have to divert the valuable time and resources of the Office, better spent serving our countrymen, into having to parry such false and unfair accusations particularly from one who is not a kababayan,” adds the email.

The email also stated the Philippine Consulate is not a commercial establishment that caters to the needs of “clients”. “We are not. We are the Philippine Consulate General. We represent the Philippine Government and, as such, we prioritize the needs and welfare of Filipinos and the interest of the Philippines over and above all.” The letter also emphasized that the Office had many changes in the way it conducts official business that gained positive feedbacks from the Filipinos.

“And we gain strength and inspiration from these. Rest assured we will not allow this misplaced complaint to deter us from executing our mandate and from better serving our countrymen,” the email noted. “We try our best to serve. First and foremost, we are civil servants,” says Ms. Paez during the interview.

Meanwhile, in a phone conversation with The Philippine Reporter, Mr. Cameira expressed that he is not disappointed with what happened, but he wants to merely share an experience so that no one will go through it again. Mr. Cameira also said that he is willing to meet with the Consulate officers, after the failed supposed meeting, to avail a visa that will suit his flight itinerary.

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I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.

I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.
Reply

0 : 0

~Elvira Soriano

14yrs ago

X
We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.

We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.
Reply

0 : 0

~Abetz Saputra

13yrs ago

X
I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.

I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.
Show Replies (1)

Reply

0 : 0

~Prefer not to mentio...

14yrs ago

X
- If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  
  If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  Reply
  
  0 : 0
  
  ~The way you want to ...
  
  10yrs ago
  
  X
aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...
Reply

0 : 0

~?-?

9yrs ago

X
ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!

ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!
Reply

0 : 0

~bitter!

9yrs ago

X
Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen.

Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen. luckily there was a person and nice enough to lend me a pen. This Consulate Cutomer Service are not getting "BULLY" we are as a client are the who's getting "BULLIED" by them.
Show Replies (1)

Reply

0 : 0

~april

12yrs ago

X
- very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  
  very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  Reply
  
  0 : 0
  
  ~impakta ang costumer...
  
  9yrs ago
  
  X
I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuan

I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuance is already delayed. And still, the delivery of the e-passport is delayed. Even a courteous email informing us when we can receive the e-passport was never sent. Can you tell me where I can file a complaint on the unprofessional action of our government officials?
Reply

0 : 0

~Gerardo Cruz

14yrs ago

X

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...
Reply

0 : 0

~?-?

9yrs ago

X
ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!

ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!
Reply

0 : 0

~bitter!

9yrs ago

X
Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen.

Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen. luckily there was a person and nice enough to lend me a pen. This Consulate Cutomer Service are not getting "BULLY" we are as a client are the who's getting "BULLIED" by them.
Show Replies (1)

Reply

0 : 0

~april

12yrs ago

X
- very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  
  very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  Reply
  
  0 : 0
  
  ~impakta ang costumer...
  
  9yrs ago
  
  X
We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.

We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.
Reply

0 : 0

~Abetz Saputra

13yrs ago

X
I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuan

I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuance is already delayed. And still, the delivery of the e-passport is delayed. Even a courteous email informing us when we can receive the e-passport was never sent. Can you tell me where I can file a complaint on the unprofessional action of our government officials?
Reply

0 : 0

~Gerardo Cruz

14yrs ago

X
I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.

I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.
Show Replies (1)

Reply

0 : 0

~Prefer not to mentio...

14yrs ago

X
- If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  
  If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  Reply
  
  0 : 0
  
  ~The way you want to ...
  
  10yrs ago
  
  X
I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.

I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.
Reply

0 : 0

~Elvira Soriano

14yrs ago

X

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...
Reply

0 : 0

~?-?

9yrs ago

X
ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!

ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!
Reply

0 : 0

~bitter!

9yrs ago

X
Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen.

Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen. luckily there was a person and nice enough to lend me a pen. This Consulate Cutomer Service are not getting "BULLY" we are as a client are the who's getting "BULLIED" by them.
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~april

12yrs ago

X
- very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  
  very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
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  ~impakta ang costumer...
  
  9yrs ago
  
  X
We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.

We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.
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0 : 0

~Abetz Saputra

13yrs ago

X
I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuan

I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuance is already delayed. And still, the delivery of the e-passport is delayed. Even a courteous email informing us when we can receive the e-passport was never sent. Can you tell me where I can file a complaint on the unprofessional action of our government officials?
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0 : 0

~Gerardo Cruz

14yrs ago

X
I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.

I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.
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~Prefer not to mentio...

14yrs ago

X
- If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  
  If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
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  0 : 0
  
  ~The way you want to ...
  
  10yrs ago
  
  X
I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.

I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.
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0 : 0

~Elvira Soriano

14yrs ago

X

I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.

I doubt if Orly Manalo is telling the truth. The truth of the matter is I myself have also encountered unprofessional service while acquiring a new passport from the Philippine Consulate. They really donot read documents sometimes, I couldn't feel the sincerity of the people in the Philippine Consulate Toronto. They cannot crack a smile while serving their own kind. Of course they'll not admit their faults abuse their power. There should be a diffrent set of people in the consulate, perhaps they're tired.
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0 : 0

~Elvira Soriano

14yrs ago

X
We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.

We live in Japan, my brother in law is 16 years old, he want to renew his passport with his sister and his brother to phil embassy in tokyo. We tried many times to contact them by email or phone, but no body pick up the phone and reply email. we wnt to ask wat we need to renew passport for my brother in law cos he is still underage and his mom in hospital and his father is working, by the way his sister and his brother has the same expiration date of psasport too so they can just go together. So we go, then they refuse my brother in law application to renew passport, we live in tokyo and we need 3 hours by train to go der. So why they never pick up phone or reply mail? every filipino has the same complaint too that philippines embassy tokyo never pick up phone or reply mail, and everybody hates to go der coz their service is bad. Thank you.
Reply

0 : 0

~Abetz Saputra

13yrs ago

X
I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.

I too, have encountered an unprofessional service from the Philippine Consulate. Also, I've been hearing complaints from other fellow Kababayan's who have encountered the same thing. I am not going to name names as others named them to me, but it is just a matter of time before someone would come up and speak. To wrap it all up, you can still see corruption inside the consulate and as a Filipino, I am not proud of it.
Show Replies (1)

Reply

0 : 0

~Prefer not to mentio...

14yrs ago

X
- If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  
  If you do not name them they will not stop demeaning our kababayans whom where they get their wage from as a public servants. From my observations, its a common crab mentality of them that they classify everyone who applies passport processing are "katulong or illegal entry" kaya ganon na lang sila kabastos sa mga kapwa filipino nila
  Reply
  
  0 : 0
  
  ~The way you want to ...
  
  10yrs ago
  
  X
aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...

aleng nasa costumer service ng philcongen..gusto mu ereport kita sa canadian law…bawal ang pabalang ang sagot dto...
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0 : 0

~?-?

9yrs ago

X
ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!

ang susungit talaga ng mga trabahador sa philcongen…excuse me po!..your job is to assist your fellow countrymen,kaya nga ngtatanong kasi ndi nila alam ang gagawin ngtrabaho ka pa kasi jan sa office na yan kung wala ka nmang pasenxa na e explain in detail ang mga sagot sa kanila..aynako..kaya minsa na gegeneralized ang pinoy e…( pinoy talaga pag nsa opisina masusungit") ganun…kaya minsan better to ask foreigner they're much more understanding and approachable….hoy mga taga philcon gen…paki review ang vision,mission at ethics nyo..nyemas…mga maya2bang….bwisit nkakasira ng araw….grabe nman..kapwa mu na nga pilipino ndi kapa matulungan..mano bang sabihin lng ndi naman sana ibahin ang tono na parang walang alam tlga ung pinagsasabihan..pare2ho lng nmn taung nakapunta dito…punyeta ka!
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0 : 0

~bitter!

9yrs ago

X
Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen.

Actually, i have very bad experienced renewing my application with one of the agent (lady) - she was rude and all that... She was already rude to begin with before she even help me out. She was yellng / raising her voice atme which is very unacceptable the consulate supposed to act professionally with manner to older and younger people. This is their job description as a consulate "Customer Servicce" whether they are tired, stress etc this is their job. i was the one who was bullied and not the consulate agent! The consulate agent was very Disrespectful and i was humiliated to others. She told me to redo my application but did not have a pen on me and i've asked her if i can borrow a pen and her response was " you came here without a pen!? i said NO - well i dont have a pen to lend you rudeness. which she has an extra pen. luckily there was a person and nice enough to lend me a pen. This Consulate Cutomer Service are not getting "BULLY" we are as a client are the who's getting "BULLIED" by them.
Show Replies (1)

Reply

0 : 0

~april

12yrs ago

X
- very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  
  very unprofessional talaga kaya minsan mas maganda nlng mgtanong sa mga puti kasi mas explain pa nila ituro pa nila ang tama ndi ung biglang iibahin tono ng boses..aba puta…ngtra2baho ka lng sa philcongen ganyan kana?aba aba aba….anung klaseng costumer service yan?ate pwede ka sa palengke para pag binarat paninda mu pwede mung taasan boses mu…kung cnu na nga my pinag aralan un pa ang bastos anu nmang klaseng tao yan o…pls lng po…umalis nalng kau jan sa opisina at mgbenta nlng kau ng kangkong o di kaya dilis.
  Reply
  
  0 : 0
  
  ~impakta ang costumer...
  
  9yrs ago
  
  X
I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuan

I want to complain on the delay of the issuance of my e-passport. I am referring to the very poor and unprofessional service from the Philippine embassy in Seoul, South Korea. Our group applied for our e-passport last March 13 and was promised to be issued the e-passport on May 9, 2011. They were not able to meet the deadline, but as of 2 weeks ago, we got news that our e-passports are already in the Philippine embassy in Seoul. We availed of the delivery / courier services but until now, we still have not received our passports. We sent several emails, but only got 1 answer that says, "IF WE AVAILED OF THE DELIVERY SERVICE, IT WILL BE SENT SOON." Soon? Not even a date, just "SOON". "SOON' is already 2 weeks delayed. It is also very difficult to call the embassy. They need to act professionally. They know that the issuance is already delayed. And still, the delivery of the e-passport is delayed. Even a courteous email informing us when we can receive the e-passport was never sent. Can you tell me where I can file a complaint on the unprofessional action of our government officials?
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0 : 0

~Gerardo Cruz

14yrs ago

X

Consulate replies to visa issuance complaint

Consulate replies to visa issuance complaint

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